Returns & Refund Policy

Our Commitment

We want you to be completely satisfied with your Green Silk Products order. If something is not right, we will do our best to make it right. Please read the policy below carefully.

Eligibility for Return

You are eligible for a return or refund if:

• You received a damaged or broken item.
• You received the wrong product (different from what you ordered).

Claims must be raised within 48 hours of delivery. After this window, we are unable to process a return.

How to Request a Return

1. WhatsApp us at +92 320 1036884 within 48 hours of receiving your order.
2. Share your Order ID and a clear photo or short video showing the issue.
3. Our team will review and respond within 24 hours.

Refund Method

Once your return is approved, we offer:

• Bank transfer — refund to your account within 3–5 business days.
• Product exchange — we will send a replacement at no extra cost.

Since we are a COD (Cash on Delivery) store, refunds are processed via bank transfer (JazzCash, EasyPaisa, or direct bank). We do not offer cash pickups.

Non-Returnable Items

The following items cannot be returned:

• Opened or partially used products.
• Items returned after the 48-hour claim window.
• Products damaged due to improper handling or storage by the customer.
• Change of mind returns (we carefully describe each product — please read before ordering).

Questions?

If you have any questions about this policy, please WhatsApp us or email support@greensilkproducts.com.